Is there any personal or confidential student information in the Nutrikids system?
Nutrikids lunch system DOES NOT contain any personal or confidential information. The system and the staff that utilize the program only have the ability to view students name, picture, and meal balances. As with the old lunch system, students are required to enter their student ID number when buying lunch or a snack.

Why is the student ID (student identification) number used by students and by parents online?
As with the old lunch system, students are required to enter their student ID number when buying lunch or a snack. The student ID number is generated by Levittown Public Schools for use with Nutrikids. The student ID DOES NOT link to any personal or confidential information. This number can be found on report cards and progress reports to aid parents in creating online accounts with Nutrikids.

Where do I get my student's Student ID?
A student's Student ID information can be obtained by contacting the student's school and asking for the student's ID. Your child’s ID number is also printed on report cards and progress reports.

How much are parents and guardians charged for online deposits?
Every time a deposit is made online, parents will be charged $1.75 per transaction. Whether you are deposing $10.00 or $100.00 dollars, you will only be charged $1.75 for the deposit.

Why have I not received my confirmation e-mail?
The most common reason for not receiving your confirmation e-mail is due to a typographical error that may have occurred when entering the e-mail address when you created your MyNutrikids.com account. Alternatively, your Internet Service Provider has mistakenly blocked the confirmation email, confusing it with junk or spam email. If you have not received your confirmation e-mail, please contact Customer Support via e-mail at support@mynutrikids.com.

I received an invalid student ID message, what do I do?
Please contact the Food Service Provider at 520-8470 ext.134 to verify your child’s student ID number.

I forgot my password. How can I get my password?
Click the Forgot Password? link in the MyNutrikids.com login page. Enter the e-mail address you used when you created your MyNutrikids.com account and click Retrieve Password. Your password will be e-mailed to you.

How secure is the payment process?
Payments are not processed by Levittown Public Schools. Levittown Public Schools is not informed of any credit card information and all transaction details are handled by PayPal and MyNutrikids.com. MyNutrikids.com partners with PayPal for online payment processing. The PayPal website utilizes Secure Sockets Layer (SSL) technology to encrypt data transmissions and to provide website authentication. PayPal has quickly become a global leader in online payment solutions with 100 million account members worldwide. Available in 55 countries and regions around the world, buyers and sellers on eBay, online retailers, online businesses, as well as traditional offline businesses are transacting with PayPal. PayPal has received close to 20 awards for technical excellence from the internet industry and the business community. PayPal is certified by VISA for its CISP/Cardholder Information Security program. This certification is VISA's highest security protocol.

What does it cost to use this service?
A convenience fee of $1.75 is assessed for each deposit transaction. Parents placing money into multiple meal accounts will be assessed the $1.75 fee only once per deposit transaction.

Can the payment be used for other school fees?
As of this moment, MyNutrikids.com online prepayments are for school meal programs only.

What is an eCheck?
An eCheck is an electronic payment made where a bank account is used as the funding source and the user account has no credit card registered as a backup funding source. You can think of an eCheck as the electronic equivalent of a standard bank check.

How long will it take for my deposit to show up in my child's account?

• Deposits made with PayPal accounts or credit/debit cards typically are available for use by the next business day.
  
• When an eCheck is used to make the deposit, the banking institutions need to process the Electronic Funds Transfer before the payment is considered complete. Therefore, deposits made with eChecks must clear before the funds are available for use at the schools. Most eChecks take 4 to 7 business days to clear but may take up to 10 business days to clear.

I used a credit card to make my deposit. Why does my bank statement show that a PayPal account was used?
MyNutrikids.com uses PayPal as the payment processor for all transactions. What this means is that even if you use a credit card instead of a PayPal account, the payment is still processed by PayPal. Therefore, the description on the bank statement does not mean that a PayPal account was used but rather that PayPal processed a financial transaction.

Can I make payments to multiple children's accounts with one payment?
Yes. You will need to enter a specific payment amount for each child.

My child makes purchases at school everyday. I added my child to my account but when I click on history to view account history, it is blank. Why are there no transactions?
Please allow up to 24 hours for transaction history to be transferred online.

Who should I contact if I have questions about a recent payment?
All questions concerning online payments should be directed to the Food Service Provider at 520-8470 ext.134

How do I add additional students after the initial set up of my account?
Students can be added from the Add Student Button located on the MyKids page. Students can be removed on the Profile page.

How do I find out what my child has been buying for lunch?
To view purchases for as many as the previous 30 days, login to MyNutrikids.com and click the History link next to your student's name on the MyKids page.

Can I receive an email when my child's account balance is low?
Yes. You can establish an account balance notification threshold for each child. Once the account balance falls below the established amount, MyNutrikids.com will automatically send you an email notice. (Email frequency is determined by the school district).